Livve Homes
Livve Homes

Help Center

Booking Policy

  • In all the houses tenants need to pay the Security deposit 4 days prior to License start date/Agreement start date and also submit KYC documents(as mentioned in Documents policy) 4 days prior to the move-in date for verification by the Owner. The move-in date will be extended in the event any tenant fails to submit the required document within the above stipulated time.
  • Only the owner of the house has a right to confirm or decline any tenant’s booking. In case the owner decline any tenant’s booking, a notification via SMS and mail will be sent to the tenant on the same day. When the owner declines any tenant’s booking, the booking will be canceled automatically. Once the booking is declined by the owner, the tenant can opt for any other property listed on LivveHomes’s portal or claim for a full refund
  • In case any tenant uploads invalid documents, LivveHomes may reject such invalid documents and extend the move-in date for resubmission of the valid documents by the tenant. Till such time, LivveHomes will not cancel the booking and only move-in date will be extended.
  • In case of internal transfer of any existing tenant, the above-mentioned conditions will be applicable wherein any house is under owner confirmation policy.
  • However, houses which are not covered under the owner confirmation policy, as mentioned above, the Security deposit payment and KYC document submission policy remains the same i.e. Security deposit needs to be paid 2 days prior to License start date/Agreement start date and documents need to be submitted 2 days prior to move-in date.

  • Unless explicitly written in one’s agreement, there is an early termination charge of one months rent that applies if the tenants moves-out before completing 6 months of stay in all LivveHomes houses.
  • If the tenant moves out of LivveHomes house before completing 6 months of stay, he/she will be required to pay an amount equivalent to one month's rent. The rent here corresponds to the rent on the last occupied bed/room/house.
  • Tenant has to provide 10-days' of notice while vacating, without exception at any point in time, any shortfall in notice period will be charged on a pro-rata basis where the fees would be equal to the no. of days of shortfall of the 10 day period.
  • For clarity, if a tenant moves out before 6 months of stay & doesn’t give any notice, he/she shall be charged one month rent (one month rent for lock-in breach)

  • After your license start date, you are required to stay a minimum of 6 months, or you can vacate the house before 6 months after paying one month’s rent as early termination charges.
  • Some cities may have a different minimum stay. Early Termination Charges were quoted as Lock-in Charges before. Kindly check with the Property Manager on the particular properties minimum stay period as it may vary from owner to owner.

The tenant will not be required to pay any charges to Livve Homes towards the agreement or any documentation services mentioned below.

Security Deposit

Security Deposits for all LivveHomes categories are as mentioned below:

  • Semi Furnished Homes- 2 Months Security Deposit (can differ depending on the city
  • Fully Furnished Sharing Homes- One Months Security Deposit (can differ depending on the city)
  • Fully Furnished Full Homes- 3 Months Security Deposit (can differ depending on the city)
  • Tenant is required to pay a part of the security deposit, referred as the token deposit, at the time of booking.
  • The remainder of Security deposit post booking need to be paid 2 days(4 days if house is under owner confirmation policy) before the license start date/agreement start date.
  • The security deposit paid is mentioned in the rental agreement.
  • Security / token deposit can be paid only be paid online.
  • In the case where a tenant chooses to make an internal transfer or upgrade his/her current booking type, the difference in the amount of security deposit will be expected to be paid by the tenant before him/her making the actual transfer. In case the new rent is lower, the difference in SDs is adjusted against the following month’s rent.

License Start Date/Agreement Start Date, Rent Payment and Rent Inclusions Policy

The rent will start from license start date/agreement start date, provided at the time of booking. The license start date/agreement start date depends on the city & on whether the house requires owner approval.

Tenant needs to pay the rent in advance, on or before the 5th of every month.
In case, the tenant is moving into a LivveHomes property in any month, the rent for that month (for the remaining no. of days in that month) has to be paid within 5 days of move-in date e.g. for a move in on 15th, rent should be paid on or before 19th.

  • From 6th to 10th of the month: INR 500
  • From 11th to 15th of the month: INR 200 per day for every day of delay.
  • Non-payment of rent post 15th of the month would result in a breach of tenancy terms and the tenant would be required to vacate the scheduled premises immediately.
  • If the rent is not received by the due date as per the policies, LivveHomes is at liberty to report the delay or non-payment to credit agencies which can impact the tenants' credit score.

  • Monthly rent
  • Fixed Furnishing charges
  • Apartment/society maintenance charges wherever applicable (unless mentioned otherwise).

  • Monthly Water charges
  • Monthly Electricity Charges
  • Monthly Cooking Gas charges
  • Monthly DTH and Internet charges
  • Any recurring charges for the maid, cleaning, garbage collection etc
  • Any additional furnishing that’s not part of the LivveHomes package
  • Club House or Other Amenities, if charged by the Society, are not included in the LivveHomes package and it is at the sole discretion of the Society to allow/not allow tenants to use common society facilities.
  • Anything not mentioned in the “Your Rent Covers” Section
    "FOOD IS NOT PROVIDED AND NOT INCLUDED IN THE MONTHLY RENT"

Installed Internet (based on availability and feasibility of ISP during home listing)

  • Online via debit card/credit card/internet banking
  • NACH (auto debit from the bank account)
  • Referral credits (up to 95% of the payment can be done through available credits )

Cancellation and Refund Policy

Cancellation before license start date/agreement start date

  • If Tenant cancels before license start date/agreement start date after the agreement is made, the security deposit if paid will be entirely refunded (depending upon the date of cancellation w.r.t. Booking date - refer to Additional Cancellation Charges section) but the token amount would not be.
  • If the tenant doesn't pay the remainder of the security deposit 2 days prior to license start date/agreement start date, the booking will be auto-cancelled. The tenant can choose to re-book or initiate a refund minus the booking amount within 3 days of cancellation. After 3 days the refund of the security deposit minus the booking amount is initiated automatically if bank details are provided to us (depending upon the date of cancellation - refer to Additional Cancellation Charges section).
  • Society Move in Charges, if collected from the tenant, shall not be refunded to the tenant in case the cancellation is done on or after the move in date.
  • *Check Additional cancellation charges section below for details.

  • Token amount would be 5,000 INR for the bed/ room/ house price ("Token Amount") irrespective of the category or the rent of the house.
  • These charges would be applicable even if cancellation happens because of non-payment of the security deposit by the due date.
  • These charges won't be applicable if the cancellation is due to owner declining the booking.

  • Any cancellation after the move in date shall be considered a move-out and all policies related to move-out shall be applicable.
  • The security deposit shall be refunded, after deduction if any as per LivveHomes’s policies, within 7 bank working days from the day of move-out.
  • If the tenant decides to move out before 6 months of stay with LivveHomes, one month's rent as early termination charges will be charged, assuming 10-days' notice is given.
  • Any unpaid rent, utility payments will be deducted from the security deposit.
  • A charge of INR 999 will be deducted towards cleaning of the room, linen change etc. on opting to move out. This is a fixed charge which every tenant will bear upon his/her exit only if the tenant was not charged On-boarding Charges while his/her booking.
  • Tenant has to pay for damages, on actuals, in case there’s some damage to the property or it’s belongings.

All refund shall be processed via cheque or online transfer. No cash exchanges will be entertained. No LivveHomes employee will ask you for any kind of cash transactions offline. Kindly inform the office if at all that happens.

If the booking is made, it shall take up to 7 bank working days to process the refund after obtaining the bank account details from the tenant.
Please note

The Society Move-in Charges are non refundable (Required to be paid to the Society Chairman on behalf of Tenant) , wherever applicable, needs to be paid over and above the rent and deposit charges. This amount, wherever applicable, will not be refunded by LivveHomes or the society.

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Move-in/Move-out Policy

  • Move-in date can be rescheduled to any day as long as it is after license start date/agreement start date.
  • If the tenant decides to move-in before the license start date/agreement start date then the license start date/agreement start date will be preponed to the move-in date. The rent shall be calculated according to the License start date/Agreement start date clause.
  • If the move-in date is postponed the rent will start as per the Security Deposit and license start date/agreement start date clause. However, the utility charges and other charges will be charged from the actual move-in date.
  • Token and Security deposit need to be paid 2 days before the license start date/agreement start date.
  • Cash payments will not be accepted for the security deposit or advance rent up to 48 hours before the time of move-in.
  • To move-in on a particular date, it is mandatory to schedule a move-in 2 days before the move-in date.
  • Verification is mandatory before move-in. One can verify their details by uploading their id and address proof. The tenants will not be able to schedule the move in (date and time) unless profile details are completed and documents are complete (documents uploaded and verified).
  • Bed will be automatically released and will be available for booking to others if any of the previous two conditions on Token/Security Deposit payment and Document upload is not complete.
  • Tenant needs to schedule his move-in prior to actually moving into the house.
  • The agreement shall be delivered to the tenant after 3 days of move-in and before 7 working days of moving in. In a few cities where e-agreements are not allowed like Pune, Mumbai, etc., the agreement creation can take up to 45 working days. The agreement shall be delivered via registered courier or in-person delivery.

  • Move out needs to be initiated by the tenant. Please log-in to www.LivveHomes.com with your registered E-mail id. Go to My Account and Select Move Out. Other means like emails to Care, Communication through Messaging applications, telephonic conversation with any employee, etc. will not be considered.
  • Tenant need to ensure his presence on the scheduled move out date else the damages, if any, listed by the inspection team would be considered final.

License End Date

  • On opting to move out, the tenant shall be asked to choose a License end date.
  • The tenant can choose license end date up to 45 days in advance.
  • The settlement charges etc. will be calculated based on the license end date.
  • The tenant can move out any time before the license end date.

  • The Tenant will also be required to choose a Move Out date.
  • The Move out date can be any day on or before the license end date.
  • The tenant needs to choose the move out date so that Official handover of the keys, Move Out inspection, etc. can be handled accordingly

  • Move out Date cannot be postponed by the tenant.
  • Once License end date is selected, the Move Out date can be preponed any number of times, But the license end date will remain the same.

  • Move out request can be canceled up to one day before scheduled Move Out date subject to availability and if the bed/room/house is not available, then the tenant can request for an internal transfer.
  • A charge of INR 200 will be applicable if the cancellation request is being made in cases where there is a continuing rent default at the time of providing the move out request.

Please Note: eKYC details can be used by LivveHomes for Police Verification and Agreement Registration purpose as well.

Booking Process

  • LivveHomes has an open guest policy and we are all game if you as a Nestie want to host guests. We just want you to be responsible and considerate about your co-tenants when you host your guests. So, here are a few initiatives we’ve taken to make this peaceful.
  • Please have a word with your co-tenant about your little gig and get their consent. Have it recorded, (it could be a simple message on SMS, Whatsapp, or anything, essentially something you can use as proof) so that there is no blame game, should there be any consequences in the future.
  • As you must be aware, LivveHomes partners certain homes that are governed by policies of the Society Association. Now, you know we can’t do much here. But, the good news is you could still host your guests. Just make sure you take recorded consent of the society association in addition to that of the co-tenant.
  • We believe in having fun responsibly. Please avoid the risks of mishaps so that you don’t get into a position you don’t want to be in. Also, in case of financial losses incurred, you will sadly have to bear it.

Policy for Keeping Pets

  • Pets are only allowed in the houses that show up on search once you select the "Pet Friendly" filter on the website.
  • LivveHomes will not be liable for the upkeep of the pet or in the event any damage/ harm is caused to any co-tenant or co-tenant’s pet. Also, the owner of the pet will be liable to pay the cost of any damage caused to the property due to their pet.

Safety and Security

  • LivveHomes houses are located in various cities across India in reputed society and safe locations. In order to maintain a peaceful environment of the society, nuisance or misconduct of any kind including but not limited to playing loud music beyond the permitted time limit, drinking/smoking in society corridors/ premises and consumption of illegal and banned substances are not allowed in LivveHomes houses.
  • Internal issues/ fights among the tenants are better resolved among roomies. Involvement of LivveHomes is not beneficial and hence undesirable.
  • In the event tenant breaks any rules as stipulated herein or as contained in the leave and license agreement, LivveHomes on behalf of the owner, reserves the right to, issue appropriate notice including but not limited to Eviction notice to the tenant or charge a penalty amount of 5000 INR or more at its sole discretion.

Theft & Damage Policy

  • The tenant shall be responsible for his/her belongings in the Scheduled Premise and neither the owner, LivveHomes nor its vendors shall not be held liable/ responsible for the same.
  • For general maintenance and/or showing the scheduled premises to any prospective tenants, LivveHomes shall keep an extra key of the scheduled premises. It is hereby advised to all the tenants to keep their valuables locked inside the cupboards and not to leave them unattended.

  • In the case of theft/loss and damage of any furnishing or appliance or furniture in the house , all the tenants staying at the scheduled premises at that point of time shall be held responsible.
  • A reasonable sum shall be deducted from security deposit of tenants towards compensation of the loss/ theft and damage or an amount as mentioned in cancellation & refund policy. In case the recovery amount exceeds the security deposit, the tenants shall be liable to pay the amount.
  • For general maintenance & showing houses to other tenants, LivveHomes's employees or its affiliate agents may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places.
  • We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
  • LivveHomes employees, vendors or the owners will not visit the house without a prior intimation and confirmation from atleast one of the tenants living in the property.

General Policies

  • Keys for the main door of the house and particular rooms are provided to all tenants.
  • On losing the keys, the tenant can make a duplicate key by himself/herself or request LivveHomes to do the same. In case, the tenant requests LivveHomes, a charge of INR 250 will be levied in addition to the actual cost incurred for making a duplicate key.
  • LivveHomes is not responsible for the maintenance of any appliances that are fitted in the house, that the tenant has rented, although on-demand LivveHomes may provide maintenance service and the same will be charged to the tenant.
  • There will be tenant visits, maintenance drives and owner visits scheduled as and when necessary. During such occasions, tenants are requested to keep all belongings safe to avoid any confusion regarding the same. LivveHomes will not be responsible for any theft that takes place.

  • Effective Sep 27, 2017, there will be an additional charge of 2% (+taxes) on all payments made through payment gateway.
  • For new tenants, this additional charge will not be applicable for the first transaction done through payment gateway.
  • Even we do not like these additional charges. Hence we have provided an option for tenants to avoid these charges. These charges will not be applicable if tenants pay through their bank accounts using NEFT / IMPS / RTGS transfer or UPI.

T&C for Rent Agreement Generator (Tenants & Owners)

  • This service is free of charge and its use is voluntary. Please note that if you do not provide us with the required information, we may not be able to provide the requested services.
  • We recognise our responsibilities in relation to the collection, holding, processing or use of any data submitted by you. Data will be collected only for lawful and relevant purposes. We will take all practicable steps to ensure security of the data and to avoid unauthorised or accidental access, erasure or other use.
  • By using this service you agree to:
  • use the information submitted by you to design new or enhancing our existing products/services or those of our partners;
  • use the information submitted by you allow us to conduct market or actuarial research for statistical or similar purposes
  • Data will be kept confidential in accordance with law and will be used only for the above purposes.
  • The agreement is provided only as a general guidance and LivveHomes does not take any responsibility for any loss or damage arising from the use of this template